Shipping policy

Thank you for shopping with CozyHug We’re committed to providing you with the best experience from checkout to delivery. Please read our shipping policy below to understand how we handle orders and deliveries.

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Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order is shipped, you’ll receive a confirmation email with a tracking number.

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Shipping Time

• South Africa: 7 – 12 business days

Shipping times may vary slightly due to customs or local courier delays.

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Order Tracking

Once your order is shipped, you’ll receive a tracking link via email.
You can track your order anytime using that link.

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Lost or Delayed Packages

If your order hasn’t arrived within the estimated timeframe, please contact our support team at supportcozyhug@gmail.com